Terms and conditions

We collect and process information about you in the following ways:

INFORMATION YOU GIVE US
This is information about you that you give to us by:

• Requesting product or service information by phone, at a public event such as a trade show or exhibition, or on our website
• Contacting us by filling in forms on our website
• If you placing an order for a refurbished product or reserving a demonstration product
• Requesting to receive email newsletters (e.g. subscribing via our website or filling out a form at a trade show event)
• Corresponding with us by phone, email or otherwise
• Participating in one of our surveys, competitions or prize draws

Depending on the services you use on the  rgk wheelchairs website, the information you give to us may include your forename, surname, email, address (for example your street, town, city, county or postcode).You may decide to supply other personal data when you contact  rgk wheelchairs (for example when you send us an email or phone our customer services team). If we require personal data during correspondence with you, we will explain to you why we would like this information and what we do with it at each stage.If you are providing personal data to us on behalf of someone else, you must ensure that they have been provided and read this privacy policy before doing so.
You can visit the rgk wheelchairs website without providing any personal data.

INFORMATION WE COLLECT ABOUT YOU
When you visit our website, we will automatically collect the following information:

• Device Information
• This includes information from or about your computer, phone or other device that you access our website from. Examples of the device information that we collect includes your operating system, IP address, browser type, device type and date and time of your visit.
• Information about your visit
• We collect how you use and interact with our website during your visit. This includes the pages you visit, the products or services you enquired about, clickstream to, through and from our website (including the date and time), what you searched for, page response times, how long you visited, advertising identifiers and page interaction information (for example what was clicked). Depending on the consent that you give us, this information may or may not be associated with you. If you have consented to receive email newsletters from us, we will also record information regarding your interaction with it (such as whether you open, click on a link or forward the email message). If you do not want us to collect this information, you can unsubscribe from receiving email newsletters.
• Combined information
• We combine personal data that we collect via the rgk wheelchairs website with information we receive from other sources (for example if you have consented to receive email newsletters when visiting rgk wheelchairs at a trade show, training event, opening an account with us or other similar activities). We will always explain how we intend to use your information before you give consent.

We do not collect any personal data about you from third-parties.

This section explains how and why we process your personal data, as well as the legal basis on which we carry out this processing.

• When you opt-in to receive permission-based email newsletters
• Where you have subscribed to receive email newsletters from us about products, services, promotions, news, events and useful resources, we will process your personal data to provide you with this. Our legal basis for processing your personal data in this way is consent. You can withdraw your consent at any time by following the unsubscribe link on any of the email newsletters you receive from us.
• To provide you with the product or service information you request
• Where you ask us to provide product or service information to you by email, it is necessary to process your personal data in this way for the performance of a contract with  rgk wheelchairs. This involves passing your personal data through our in-house technology to generate the email with the information and send it to you. We need to process your personal data in this way to provide you this service.
• To receive a product demonstration
• Where you ask us to provide a product demonstration, it is necessary to process your personal data in this way for the performance of a contract with rgk wheelchairs. This will involve sending you emails concerning your request (such as acknowledgements and reminders) and contacting you either by phone or email to arrange your demonstration
•  To answer your questions and enquiries
• Where you submit an online enquiry or send us an email, we need to process your personal data to respond to you. If appropriate, we may need to pass your personal data to other internal departments to help with, or reply to your enquiry. These internal departments are not authorised to use or disclose your personal data except as provided in this policy. Please remember if you intend to send sensitive information (such as your disability) it is advisable to contact us by telephone rather than by email or via our website. It is necessary to process your personal data in this way for the performance of a contract with rgk wheelchairs.
• To personalise your website and email experience
• Our legitimate interest for processing your personal data this way is to provide you with a more tailored experience when you visit our website or receive email communications from us. For example, we may use your personal data to make sure the website or an email communication is displayed in the most effective way for the device you are using, or highlight products that you may have previously shown interest in.
• To make our website better
• We use various third-party cookies such as Google Analytics to help us improve our website by gathering information on usage trends and preferences of our website visitors. These cookies collect information in an aggregate form.  Our legitimate interest for processing your personal data this way is to provide you with the best possible website we can.
• To make our website secure
• Our legitimate interest for processing your personal data this way is for the purpose of making our website more secure. This may involve using your IP address to block you from using our website if your actions are disruptive or illegal. We also use it for general website administration and for internal operations including troubleshooting, data analysis, research, testing and statistical purposes.
• To ensure you don’t receive email communications from us when you opt-out
• Where you have opted-out of receiving email communications from us, we will process your personal data to assign you to a suppression list. This involves holding on to limited personal data (such as your email). Our legitimate interest for processing your personal data this way is to ensure email communications are no longer sent after you have withdrawn consent.
• To create data sets
• We will also process your personal data into an aggregate format where it can be used for reporting purposes (for instance to show the amount of product demonstration requests, measure the success of advertising campaigns or the number of visitors who subscribe to email newsletters). Our legitimate interest for processing your personal data this way is to evaluate the efficiency of marketing campaigns.
• If our business is sold, we will transfer your personal data to a third party
• In the event that we buy or sell any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets (at all times in accordance with all applicable data protection laws); or if  rgk wheelchairs or substantially all of its assets are acquired by a third party, in which case personal data held by  rgk wheelchairs will be one of the assets transferred to the purchaser. Our legitimate interest for processing your personal data this way is to ensure our business can be continued by a purchaser. If you object to our use of your personal data in this way, the relevant seller or buyer of our business may not be able to provide services to you.

We will only use your personal data within rgk wheelchairs for the purposes for which it was obtained.
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We will not, under any circumstances, share or sell your personal data with any third party for their own marketing purposes, and you will not receive marketing from any other companies or other organisations as a result of giving your details to us.
However, there are some situations where we use trusted providers to help us with administration of the services you have asked us to supply to you for example:

• Other  rgk wheelchairs Divisions
• If your enquiry originates from a different country, we may disclose personal data about you to the relevant  rgk wheelchairs dealer responsible for that country to help with your enquiry or fulfil request. Unless they provide you with their own privacy policy, they may use your personal details for the purposes explained in this policy. Under some circumstances we may be required to disclose or share your information without your consent, for example if we are required by the police, the courts or for other legal reasons.

We profile personal data to help us to tailor your website experience and provide you with email communications to help prevent unwanted communications from filling up your inbox.

• Segmenting
• We analyse our visitor data to identify common characteristics and preferences. We do this by assessing various types of information including behaviour (for example, products that have been enquired about or are interested in, or demographic information, such as location). By grouping people together based on common characteristics, we can ensure you see and receive the communications, products and information which are most important to you. This helps to ensure you receive relevant information, and means we aren’t wasting resources on contacting you with, or showing you information which isn’t of interest.
• Profiling to help us understand your interest in a product
• We profile visitors to our website to assess their interest in a product. For example, we keep track of the products and services you have visited, marketing campaigns you have responded to and the products or services you have enquired about. If, based on the information that you have provided, it appears you might be interested in learning more about a product or service, we may contact you by email or personalise our website pages to promote it to you.

We only retain personal data that’s been submitted to our website for the following periods, unless otherwise required by law:

• Where we have built a profile of your interaction with us (such as the products and services you have enquired about or used and the pages you have visited), we will keep your personal data for two years from the last time you used or interacted with our website and its services.
• The personal data you submit to us when requesting product information will be retained for 3 days, for auditing and administration purposes.
• Personal data you submit to us when requesting a product demonstration will be retained by rgk wheelchairs for 12 months after the scheduled demonstration date to deal with any queries regarding your request.
• Personal data you submit to us when making an enquiry or correspondence via email will be kept up to 2 years from the last date of interaction with us, for administration purposes.
• Personal data you submit to use when entering a competition or prize draw will be kept for 1 month after the closing date.
• If you have an rgk wheelchairs website dealer account, we retain the personal data collected for as long as the account is active.
• If you have subscribed to receive email newsletters, we retain the personal data collected for as long as you are subscribed. We will contact you every 2 years to ensure you are happy to continue receiving such newsletters. If you tell us that you no longer wish to receive such newsletters, you will be unsubscribed. If you unsubscribe, we keep your email address recorded on a suppression list to prevent you receiving further email newsletters from us.

After these periods, your personal data is removed for analytical reasons.In situations where you have consented to receive email newsletters alongside your request (for example if you requested product information and consented to receive email newsletters) we will retain your name, email address and country. All other un-necessary personal data will be removed.If legally required, or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse or enforce our Terms and Conditions, we may also retain some of your personal data for the applicable period during which claims may be raised (the statute of limitations), or for any mandatory retention period, even after you have closed your account or it is no longer needed to provide the services to you.

We may change this Privacy Policy from time to time. If we do, we will post the revised version here and change the “Effective Date” listed at the top of this Statement before such changes take effect. If we make changes to this privacy policy that impacts the purposes of processing your personal data, we will inform you by email.